RETURNS UPDATE (MARCH 2020)
We are extending our returns service for an extra 30 days during the situation surrounding COVID-19. Please do not worry if you are unable to return your item. We apologise for any inconvenience and delays you may experience hearing back from us, but hope you will understand. We will keep you updated as soon as we have information from our delivery partners.
30 DAY MONEY BACK GUARANTEE - FOR UNWANTED & UNUSED ITEMS
If you have simply changed your mind about any item ordered, or ordered an incorrect item and you wish to return it, no problem. You can do so provided you inform us of your decision within 30 days of receipt of your goods. The item(s) must not be used and must be 'as new' unopened condition when returned to us. Any security seals must be intact and unopened.
Once you've informed us that you wish to return goods, you have 28 calendar days to return it to us.
Goods that have been used, damaged, defaced, or with security seals open will be rejected by our returns department.
We do not accept unwanted returns outside of this period.
To raise a return request, please contact us straight away, where we will issue an RMA Number to add to your label to attach to your return.
DAMAGE UPON ARRIVAL
We ask that all deliveries are inspected upon receipt for damage or defects, please report any damage to us within 28 days, but we advise you check your goods as soon as possible to avoid delays.
If items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly, or refuse delivery entirely to enforce an immediate return.
If it is discovered that goods are damaged after opening, please do not attempt to use and contact us immediately. Our team will act swiftly to correct any problems with your order and any replacement(s) will be shipped as quickly as possible.
INCORRECTLY SUPPLIED ITEMS
Upon receipt of your order you should immediately check the description on the packaging and paperwork matches what you have ordered. If you suspect the goods received to be incorrect or not matching your order or paperwork, please contact us within 7 working days of receipt.
Please retain all packaging from your consignment until you are satisfied all items are in good working order. If for any reason goods maybe faulty or need to be returned, we must receive goods back with all original packaging, contents & accessories in good condition with due care made to package to a standard in which the goods were received.
You must contact us straight away if you discover a fault with your product(s). A member of our team can help to determine if there is indeed a fault with your product, then issue you with an RMA number and return instructions. In order to avoid delays in processing your return please do not send it back without first obtaining an RMA number from our team.
Upon receipt, products will be inspected and tested to determine a fault. If no fault is found, goods will be returned at further cost of shipping to the customer.
Items which are deemed faulty will have a replacement or refund offered, we will take care of all associated postal/courier charges.
If you wish to return or have an issue with any of our products still within their warranty period, please contact us. Please ensure you have original proof of purchase and the date you purchased the goods to hand.
For any goods purchased from a retail store or other online merchant are covered by a 1 year warranty direct from your point of purchase. Please contact the retailer directly if within this period.